Security questions, answered

Common questions

How much does a security system cost?

It depends on the size of the site, how many cameras or doors you need, and whether you want monitoring. Rather than guess, we offer a free site visit and give you a written plan with options and a quote to consider, so you only pay for what your site actually needs.

Do you offer free site visits?

Yes. Site visits are free and take about 30 to 45 minutes. We walk the site with you, look at how it's used and where it may be exposed, then send a written plan and quote.

What areas do you cover?

We're based in Masterton and cover the whole Wellington region: Wellington city, Lower Hutt, Upper Hutt, Porirua, the Kāpiti Coast and the Wairarapa, including rural properties and farms.

What's the difference between an alarm and video monitoring?

A monitored alarm tells the monitoring centre that a sensor has been triggered. Video monitoring adds cameras, so the monitoring team can look at what's happening first. False alarms can be filtered out, and when an intruder is confirmed, Police can be called straight away.

Do I need monitoring, or can I just use the app on my phone?

An app is fine if you'll always see and act on alerts, but phones get missed at 2am or when you're away. Professional monitoring means someone is always watching and follows a set response plan. We can set up either, and explain the pros and cons for your site.

Can I view my cameras from my phone?

Yes. Most systems we install can be viewed live and played back from your phone or computer, and we set it up and show you how to use it before we leave.

What is access control, and why use it instead of keys?

Access control uses cards, fobs or codes instead of keys. If a staff member leaves or a card goes missing, it can be cancelled from your phone or computer, with no need to change locks. You also get a record of who went through which door, and when.

What is PSPLA, and are you licensed?

PSPLA is the Private Security Personnel Licensing Authority. Security installers in New Zealand must be licensed, and OneSecurity is PSPLA-licensed and insured.

Can you work with my existing system?

Often, yes. We can service, repair or upgrade many existing alarm, CCTV and access control systems, and we'll tell you honestly if a part is worth keeping or due for replacement.

What about privacy and CCTV signage?

CCTV should only capture what's needed, and people should know cameras are in use. We position cameras with this in mind, supply CCTV signs, and can point you to guidance from the Privacy Commissioner.

Do you service and maintain systems?

Yes. We offer servicing, battery replacements, health checks and upgrades, so your system keeps working when it matters.

How quickly can you respond?

We reply to enquiries within one working day, usually the same day. For urgent alarm problems, please call 06 216 1500. For emergencies, always dial 111.